Your fixed price

We price every job per job, not by the hour, based on the property size, the type of clean and any extras you add. We confirm one fixed price before you book.
The instant quote on our website gives you our from-price. We may ask for photos before confirming the final price.
If what we find on the day is different from what was described (more rooms or bathrooms, extra areas, or a property in much heavier condition), we'll tell you the new price before we start. You can agree to it, or we'll clean only what was quoted.
Commercial cleaning is quoted individually, based on the size and type of premises, what needs cleaning and how often.

Payment

Full payment is taken upfront by bank transfer to secure your slot.
Bank details are sent with your fixed quote on WhatsApp. Your booking is confirmed once payment is received.

Let us know how we'll get in: whether you'll be home, or where to find a key (key safe code, with a neighbour, or collected from the agent).
We bring all cleaning products as standard. Tell us when you book if you'd like us to bring a hoover and mop, or if you have one we can use.
We need working electricity and running water at the property.
Let us know about parking when you book. If there's no free parking nearby, any parking charge is added to your quote.
Please clear away clutter and personal items from the areas being cleaned, and keep children and pets away from the work area.

End of tenancy cleans are done in an empty or nearly empty property. We can't clean inside cupboards, wardrobes or appliances that are still full of belongings.
We clean to a standard ready for check-out, but decisions about deposits are made by your landlord or letting agent. We can't guarantee the return of a deposit.
Oven, fridge, inside cupboards, interior windows, carpets and balconies are add-ons. They're only included if you've added them to your booking.

We'll do our best with every mark, but some can't be removed by cleaning, including:

permanent stains, burns, scratches and colour loss
limescale or hard water damage that has etched into glass, taps or tiles
mould that has grown into sealant or grout
damaged, worn or stained paintwork, worktops and flooring
stains on carpets and fabrics that have already been treated with household products

We'll tell you honestly before we start if something is unlikely to come out. The clean still goes ahead at the agreed price.

Not happy with the result? Message us within 48 hours with photos and we'll come back and put it right.

Haus Collective London Ltd, trading as Haus Collective. Company no. 17479628. Last updated November 2026.