Cancellation policy
How to cancel or move your clean.
Cancelling or moving your booking
- More than 24 hours' notice: free to cancel or move your booking. If you cancel, we refund your payment in full.
- Less than 24 hours' notice: bookings can't be cancelled or refunded. The full amount is kept.
- To cancel or move, message us on WhatsApp or call us.
If we can't do the clean on the day
If we arrive and can't start because there's no one to let us in, no key where we were told, no access to the property, no electricity or running water, or no reasonable parking, it's treated as a late cancellation and the full amount is kept.
If we need to cancel
- If we have to cancel or move your booking (for example because of illness or transport problems), we'll tell you as early as we can and offer the next available slot or a full refund, your choice.
- If we're running late, we'll message you.
Questions? WhatsApp or call us on 07377 350375, or email info@hauscollective.co.uk. Also see: Booking policy · Valuables and damage policy.
Haus Collective London Ltd, trading as Haus Collective. Company no. 17479628. Last updated November 2026.