Valuables and damage policy

Valuables

• Please put away cash, jewellery, keys, small electronics and anything fragile or sentimental before we arrive.
• We don't move or handle valuables, and we can't be responsible for items left out in the areas being cleaned.

Insurance and reporting damage

• We hold public liability insurance.
• If you think something has been damaged, message us within 48 hours with photos. We'll look into it straight away and put it right where we're responsible.

Pre-existing condition

We're not responsible for problems that were already there or that come from the condition of the item or surface, including:

• loose, broken or badly fitted fixtures, handles, blinds and fittings
• worn, chipped or damaged paintwork, worktops, tiles and flooring
• sun-faded, threadbare or previously damaged fabrics and carpets
• sealant, grout or surfaces that are already cracked, stained or perished
• items that aren't colourfast or suitable for wet cleaning, where we've told you the risk and you've asked us to go ahead

Furniture

• We move small, light items with care and put them back afterwards.
• We don't move heavy furniture, electronics or anything that needs dismantling. We clean around them.

Questions? WhatsApp or call us on 07377 350375, or email info@hauscollective.co.uk. Also see: Booking policy · Cancellation policy.

Haus Collective London Ltd, trading as Haus Collective. Company no. 17479628. Last updated November 2026.